Follow these steps in order. Most login problems are caused by an unregistered mobile number, an outdated email ID, or using an older OTP instead of the latest one.
Final escalation path
When none of the self-service steps work, first call your Enterprise Admin to verify your registered mobile number, email ID, user role, and activation status.
If the issue still remains unresolved, contact Acuite Group Helpdesk
email support@acuite-group.com, and also use the Get in Touch form on this page.
Troubleshooting
My mobile number is not being accepted.
- Enter only the 10-digit mobile number registered in MyMeeting. Do not include +91 or any country code.
- Remove spaces, hyphens, or copied formatting before trying again.
- If your official mobile number has changed recently, contact your Enterprise Admin to update the registered number first.
If the registered number still fails, call your Enterprise Admin and ask them to verify your mobile number and account activation status.
Troubleshooting
The mobile verification step is not moving ahead.
- For the current prototype, mobile delivery is not live yet. Use the temporary 6 digit master mobile code shown on the login screen after you click Send Code.
- Make sure the mobile number is the exact registered 10 digit number without +91, spaces, or extra characters.
- If the correct mobile number still does not unlock the next step, refresh the page and restart the login flow in a single browser tab.
If the mobile step still fails after using the temporary master code, call your Enterprise Admin and then contact Acuite Group Helpdesk.
Troubleshooting
The mobile code is being rejected.
- Enter exactly 6 digits in the mobile code box.
- For the current prototype, use the temporary master mobile code shown on the page after you click Send Code.
- Avoid keeping multiple login tabs open, because stale page state can confuse the validation sequence.
If the temporary mobile code still does not validate, contact Acuite Group Helpdesk with a screenshot of the login screen.
Troubleshooting
I can validate my mobile number, but I am unsure what to choose next.
- After mobile validation, choose the correct User Type and Company Name from the dropdowns shown on the page.
- If only one valid company or role exists for your mobile number, MyMeeting may preselect it automatically.
- If you work across multiple roles or companies, choose the exact combination that matches the workspace you want to enter.
If the correct role or company does not appear in the dropdowns, contact your Enterprise Admin before retrying.
Troubleshooting
I do not recognize the email hint or I cannot access that email.
- Do not continue if the hinted email does not look like your official email ID.
- If the email belongs to an old account, ask your Enterprise Admin to correct the registered email before retrying login.
- If the email is correct but you no longer have access to that mailbox, contact your IT team and Enterprise Admin first.
Final resolution in this case must come from your Enterprise Admin, because only they can authorize and update official identity details.
Troubleshooting
I am not receiving the email verification code.
- Check spam, junk, promotions, and quarantine folders.
- Wait briefly and then use Send Code again. Use only the latest email code.
- If your organisation uses strong mail filtering, ask your IT or Enterprise Admin to allow the MyMeeting sender.
If the email still does not arrive, contact your Enterprise Admin and then Acuite Group Helpdesk through the form on this page.
Troubleshooting
I entered both codes correctly but still cannot log in.
- Restart the login flow from the beginning with a fresh mobile code and a fresh email code.
- Use a single browser tab and avoid switching devices in the middle of the flow.
- If possible, try once in a private/incognito window to rule out cached session issues.
If the problem continues, call your Enterprise Admin to confirm your role and activation state, and raise a help request to Acuite Group Helpdesk.